Policies

Policies, terms, and general service information.

We try to keep these as clear, fair, and readable as possible. If something here doesn't make sense or seems off, email us at [email protected] and we'll fix it.

Last updated July 2, 2026.

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Terms of Service

Effective July 2, 2026.

Thanks for using NormForms. These Terms cover your use of NormForms (the "Service"), operated by Struxrdev, a limited liability company incorporated in Utah ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Your account

You need to be at least 18 years old and able to form a binding contract to use NormForms. You're responsible for everything that happens on your account. Keep your password secure and let us know right away if you suspect unauthorized access. Each person using the Service must be a real human with a unique email address; sharing a single login between multiple people is not permitted.

2. Acceptable use

You agree not to use NormForms to: collect data for spam or phishing, impersonate someone else, harvest personal information unlawfully, collect payment card numbers, passwords, or similarly sensitive data through your forms, direct submissions at an email address that isn't yours to use, harass anyone, attempt to break or probe the Service, or do anything that violates any applicable law. We get to decide what counts as a violation, and we reserve the right to suspend or terminate accounts that cross the line.

3. Payment and billing

NormForms has a free tier and paid subscriptions (Pro at $7/month, Business at $50/month). By subscribing, you authorize us to charge your payment method on a recurring basis at the price displayed when you signed up, until you cancel. We'll give you reasonable notice before any change to standard pricing. Payments are processed by Stripe. We don't store your full credit card number on our servers.

4. Your content and your submissions

You own the data in your NormForms account — your forms and the submissions they receive. We don't claim any ownership of it. You give us permission to host, copy, transmit, and display that content only to the extent necessary to operate the Service for you — for example, storing submissions and emailing them to you.

We won't sell your data, mine it for advertising, or train AI models on it.

Submissions are sent to your forms by your visitors. You're responsible for what you ask them for and for complying with the laws that apply to that data. Don't use NormForms to collect anything you wouldn't be allowed to collect yourself.

5. Spam filtering, honestly stated

NormForms filters spam with layered checks (honeypot, origin verification, rate limiting, and bot challenges). No filter is perfect: some spam may get through, and misconfigured forms (for example, a wrong domain setting) can cause legitimate submissions to be silently dropped by design — that silence is what keeps the filters effective against bots. Check your dashboard settings, use test mode, and we'll always store what we accept.

6. Cancellation and termination

You can cancel anytime — see our Cancellation Policy. We may suspend or terminate your account if you violate these Terms, fail to pay, or in rare cases for security or legal reasons. We'll do our best to give you notice and a chance to export your data when we can.

7. Service changes

We're an actively developed product. Features may be added, changed, or removed. We'll communicate significant changes that affect your use of the Service, but small changes happen continuously without notice.

8. Warranties and liability

NormForms is provided "as is." We do our best to keep the Service running reliably and to keep your data safe, but we can't guarantee it will always be available, error-free, or perfectly secure. To the fullest extent permitted by law, our total liability for any claim related to the Service is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or missed messages.

9. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of the Service, your forms, the data you collect through them, or your violation of these Terms.

10. Governing law

These Terms are governed by the laws of the State of Utah, USA, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Utah, and you consent to personal jurisdiction there.

11. Changes to these Terms

We may update these Terms occasionally. When we do, we'll change the "Last updated" date and, for material changes, notify you by email or in the app. Continued use after changes means you accept the new Terms.

12. Contact

Questions about these Terms? Email [email protected].

Privacy Policy

Effective July 2, 2026.

Your privacy matters — and so does the privacy of the people who submit your forms. This policy explains what we collect, why, how we use it, and the choices you have. NormForms is operated by Struxrdev (Utah, USA). If you have questions, email [email protected].

What we collect

Payment card details are collected and stored by Stripe, our payment processor — not by us.

Your visitors' data

Submissions belong to the form owner. We process them on the owner's behalf: we store them, filter them for spam, and deliver them by email. We never sell submission data, never use it for advertising, and never train AI models on it. Form owners can delete any submission at any time from their dashboard, and deleting a form deletes all of its submissions. If you submitted something through a NormForms-powered form and want it removed, contact the site you submitted it to, or email us and we'll help.

Why we collect it

Who we share it with

We share data only with vendors that help us run the Service, and only the minimum each one needs to do its job:

We do not sell your personal information. We do not share it with advertisers. We may disclose information if legally required (subpoena, court order) or to protect against fraud or harm. When we can, we'll notify the affected user first.

Cookies

We use a small number of first-party cookies — to keep you signed in and protect against abuse. We don't use third-party advertising or analytics trackers. Public form pages set no cookies at all.

Security

All connections to NormForms are encrypted in transit with TLS. Passwords are hashed with industry-standard algorithms. Form URLs are unguessable by design. We restrict access to customer data to what's necessary for support and operations.

Data retention

We retain your account data for as long as your account is active. Submissions are deleted automatically after each form's retention window (90 days by default — configurable per form from 30 days to "keep until deleted"), and you can delete any submission or form at any time. If you ask us to delete your account, we keep the data for 30 days in case you change your mind, then delete it. Backups may persist for up to 90 days after deletion before being overwritten. Some records (like billing history) may be retained longer when required for tax or legal compliance.

Your rights

Regardless of where you live, you can: access your data, export it, correct inaccuracies, and request deletion. Email [email protected] and we'll respond within a reasonable timeframe. If you're in California, the EU/UK, or another region with additional privacy rights (GDPR, CCPA, etc.), you have the same rights described above plus any additional ones granted by local law.

Children

NormForms is not intended for anyone under 18, and we don't knowingly collect data from minors.

Changes

If we update this policy, we'll change the date at the top and, for material changes, notify you by email.

Cancellation Policy

Effective July 2, 2026.

You can cancel your NormForms Pro subscription anytime, for any reason, with no penalty and no phone call required.

How to cancel

Sign in, go to Billing → Manage subscription, and cancel there. Cancellation takes effect at the end of your current billing period, so you keep Pro access until then. If you can't access your account for any reason, email [email protected] from the address on your account and we'll cancel it for you.

What happens to your account

Cancelling Pro doesn't delete anything — your account simply returns to the free tier: unlimited forms with 50 submissions a month, and past-limit submissions are stored but held from delivery. Your forms keep working and your submission history stays intact. If you want your account and data deleted entirely, email us; deletion follows the retention windows in the Privacy Policy (30 days recoverable, backups overwritten within 90 days).

No long-term contracts

NormForms Pro is month to month. There are no annual commitments, cancellation fees, or "are you sure?" hoops to jump through. If it's not working for you, leave — and come back if and when it makes sense again.

Refund Policy

Effective July 2, 2026.

Because NormForms Pro is a low-cost month-to-month subscription, the simplest way to stop being charged is to cancel — see the Cancellation Policy. Once cancelled, you won't be billed again.

When we offer refunds

We offer a refund of your most recent monthly payment if you request one within 14 days of the charge and:

How to request a refund

Email [email protected] from the address on your account. Tell us briefly what happened. We'll respond within two business days, and approved refunds are processed back to your original payment method within 5–10 business days.

What we don't refund

We don't typically offer refunds for billing periods more than 14 days in the past, or for accounts terminated for violating the Terms of Service.